Customer Care

🃏 JEWELLERY CARE GUIDE

Keep your JOKER JEWELLERS pieces looking their best with a little regular care. Our jewellery is made to be worn and enjoyed, but following these simple steps will help protect its finish and shine.

💎 EVERYDAY CARE

  • Remove jewellery before showering, bathing, swimming or exercising.
  • Avoid direct contact with perfumes, aftershave, creams, lotions and hairspray.
  • Put jewellery on last when getting ready and remove it first when getting changed.
  • Avoid unnecessary contact with chemicals, cleaning products and chlorinated or salt water.

🖤 CLEANING YOUR JEWELLERY

Gently wipe your jewellery with a soft, clean and dry jewellery cloth after wearing it. This removes oils and everyday residue and helps maintain its shine.

For more delicate pieces, use gentle movements and avoid abrasive cloths, brushes or harsh cleaning products unless they are specifically suitable for that jewellery.

💜 STORAGE

  • Store each piece separately where possible to reduce scratching and tangling.
  • Keep jewellery somewhere cool, dry and away from direct sunlight.
  • Use a jewellery box, pouch or other soft-lined storage.
  • Keep chains fastened when storing them to help prevent tangling.

👑 GOLD & GOLD-FINISH JEWELLERY

Gold and gold-finish jewellery can gradually show changes from everyday wear and exposure to products or moisture. Keeping pieces dry, storing them carefully and avoiding chemicals will help preserve their appearance.

💎 DIAMOND & STONE-SET PIECES

Handle stone-set jewellery with care. Avoid knocks, impacts and catching the piece on clothing or other objects. Regularly check that stones appear secure. If anything feels loose or damaged, stop wearing the piece and contact us.

⚠️ IMPORTANT

Jewellery can naturally develop signs of wear over time. The speed and extent of this depends on how often a piece is worn and its exposure to moisture, chemicals, friction and impact. Care instructions may vary by individual item, so always follow any specific care advice supplied with your purchase.

🃏 JOKER JEWELLERS

If you are unsure how to care for a particular piece, contact JOKER JEWELLERS before cleaning it. We are happy to help you look after your jewellery.